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Frequently Asked Question's

Slaybuck Enquiries

What is a Slaybuck?

A Slaybuck is the virtual currency we use on Love To Slay 💰. You can earn Slaybucks by completing offers, referring your friends or leaving us reviews on our website.

How does Love To Slay work?

We basically want to take over the makeup world. We want to be your number one website for makeup news, events, reviews, EVERYTHING! To get makeup from Love To Slay, you first need to earn Slaybucks. You can earn Slaybucks by completing offers, referring your friends or leaving reviews on our site. When you complete an offer on Love To Slay, we get paid a commission by that advertiser for introducing you to them, we then use this money they’ve paid us to buy the makeup you’ve ordered, then we send it straight to your house.

How do I get free makeup?

There are sooo many ways to get makeup with Love To Slay. First, you need to earn some Slaybucks to spend in our shop. You can earn Slaybucks by completing offers on our site, referring your friends or leaving us reviews on our site. Easy!

I have completed an offer but I don’t have any Slaybucks to spend, why?

If you’ve completed an offer in full, correctly you should have X amount of pending Slaybucks within your account, once your offer has been validated by our advertiser(s), which could take up to 7 days, your Slaybucks should then change from ‘pending’ to ‘to spend’.

What’s the difference between ‘pending’ Slaybucks and Slaybucks ‘to spend’?

Pending Slaybucks means you’ve completed an offer and we’re waiting for the advertiser to confirm everything is correct with your offer, once that has been confirmed (which can take up to 7 days), they will then change to become spendable and appear in the ‘to spend’ section. Happy spending!

I completed an offer but it's not been approved, why?

Sometimes offers don't track :( it's not 100% reliable all of the time. If you think you've completed the offer as per the instructions in full, just send us an email with all the details in it and we'll get back to you.

Why has my offer been rejected?

Offers are generally only ever rejected by the advertiser if the terms and conditions of that offer have not been fully met. If you feel you’ve completed an offer as instructed and you’re a first-time customer then please get in touch with us and we’ll see if we can sort it out for you.

Why do the offers sometimes change how much they're worth?

What an offer is worth changes depending on how much we're being paid. Sometimes the advertiser puts the commission value up which is when we increase the reward we give out, sometimes they lower it which is when we need to put it down.

If I’ve completed an offer before, can I do it again?

Sorry hun! Each of our offers are for new customers only, since we don’t get paid for repeat customers we can’t pay you your Slaybucks :(

Can I exchange my Slaybucks for cash?

Nope, soz. You cannot exchange any Slaybucks for cash. But you can exchange your Slaybucks for MAKEUP! (which let’s be honest, it’s what you’d spend the cash on anyway…)
 

Product Enquiries

 

I’ve ordered a product through Love To Slay, when will it arrive?

We aim to get all orders placed and sent out to you as quickly as possible. Delays may occur if products are in high demand or are out of stock with major retailers. Please allow at least 7 working days before contacting us 💄. If you're not in when the delivery is attempted a card will be left by the delivery company and your product will go to your local sorting office. It will be held here for up to 20 days, if you fail to collect it within this time we won't be able to reissue the makeup.

My product has arrived broken, what should I do?

We do not accept responsibility for any products that may arrive broken or damaged. If your product has arrived damaged please get in contact with us and send any pictures of the product so we can get in touch with the retailer and see if they can resend one for you. Please note this cannot be guaranteed!

I accidentally ordered the wrong product can I change it?

Nope, soz. Once you’ve ordered a product it’s final! Please double check any order you may make before going through and completing your transaction.

 

Account Enquiries

 

Who is eligible to take part?

Any Slay Queens aged 18 years or over and residing in the UK may take part.

I can't find my Welcome Email, can you send me another?

Of course we can! 📧 If you visit this link here we'll get an email sent out to you right away! Remember to check your junk/spam folder just in case it's hiding in there

How do I close my Love To Slay account?

We’re sorry you no longer want to live your best life and you want to close your Love To Slay account. Please go to the account section on your profile to close your account. Feel free to leave us any feedback to let us know what we can improve.

How will my personal data be used?

Protection of our members' Personal Data is a top priority for us at Love To Slay. We will use your Personal Data to not only send you makeup you’ve ordered but also send you makeup and beauty related offers you may be interested in hearing about.

I love your site, can I become a brand ambassador?

Yasss Queen! 💁‍♀️ Of course you can, get in contact with us at social@lovetoslay.co.uk and we’ll be sure to get back to you.

I want to work with Love To Slay, how do I do this?

Please email us at workwithus@lovetoslay.co.uk, let us know how you want to work with us and we’ll be happy to get back to you.

If you have a question you want to ask and it's not listed above, we'll be happy to answer it for you! Please get in contact with us at hello@lovetoslay.co.uk. Although if you email us with a question that is listed above, we will totally just ghost you as we're super busy buying makeup and we spent a lot of time writing the above to help you out, so just like... read it yeah? 😜